Privacy Policy

Privacy Policy for Catalyst Fuel Refunds (“CFR”)

Catalyst Fuel Refunds  (“we”, “us”, “our”) collects personal information to provide better services to all our users. The types of personal information we collect include:

  • Identity Data: Such as your name, and title.
  • Contact Data: Including email address, telephone numbers, and shipping address.
  • Transactional Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this site.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

Information Collected

CFR collects personal information to support businesses in processing fuel refund claims and improve our services. The types of personal information we collect include:

  • Contact Information: Such as name, email address, and phone number.
  • Business Details: Relevant information pertaining to your business and fuel usage.
  • Transactional Information: Details about your transactions and refund claims with us.

Use of Information

The information we collect is used to:

  • Process fuel refund claims.
  • Improve our services and systems.
  • Provide customer support and respond to inquiries.
  • Send periodic emails with updates, related product or service information, etc
  • Personalise your experience by presenting products and offers tailored to you.

Website Usage Information

We monitor user activity on our website to:

  • Enhance the usability and functionality of our website.
  • Analyse web traffic for service improvements.

Data Security and Confidentiality

We adhere to high standards of data security and privacy. All personal information is stored securely and accessed only for the purposes outlined above. We ensure that:

  • No identifiable personal information is sold, leased, or disclosed without your consent.
  • Compliance with the Privacy Act 2020 is maintained.

Data Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to those trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Security Measures

The security of your Personal Information is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

  • Use of SSL technology to ensure that your information is fully encrypted and sent across the Internet securely.

User Rights

As a user, you have the right to access information held about you. You can exercise your rights at any time by contacting us. You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent.


You have the right to access the information we hold about you in accordance with the Privacy Act 2020. For any queries or concerns regarding our privacy policy, please contact our customer support team on 0800 47 37 27 between 8.00am and 5.00pm Monday to Friday (except on public holidays) or submit an enquiry online and we will respond as soon as possible.


Cookies and Tracking

CFR uses cookies and other tracking technologies on our website to improve user experience and analyse website traffic. Here’s how we handle cookies and tracking:

  • Cookies Usage: Cookies are small data files stored on your device to remember your preferences and previous actions. We use them to understand how users interact with our website, which helps in making improvements.
  • Analytics: Our website may use analytics tools to gather data about website traffic and user interactions. This assists us in understanding user behaviour and enhancing our website’s functionality.
  • User Control: You have the option to manage cookies through your browser settings. You can choose to accept, reject, or delete cookies. However, please note that disabling cookies may affect the functionality of some parts of our website.